About JS "Turkestan"About KyrgyzstanFull list of our Base programsFrequently Asked QuestionsResponses of clientsPhotogalleryDiscount program
 
Questions Most Frequently Asked.




How do I make my order of tour?
What does the cost include?
What is not included in the tour price?
What form of payment do you accept?
Do you offer transfers?
What if my tour date is changed?
Where do I meet my tour guide?

Do itinerary variations occur?
Are there documentation requirements
for entry into any countries visited?

Have you any discounts for travellers
who use your service again?

How do I make my order of tour?

Once you have decided which tour you wish to take, we strongly recommend that you either submit the comment form on the page tour described or contact us by Email you can find on every page. Our tour manager can assist you and make your reservation for you.

What does the cost include?

All transfers, hotel accomodations, all applicable sightseeing and admissions as per itinerary, all meals as shown in the itinerary, services of professional Turkestan Program Manager and/or Guide, all needed permits and supports, Visa support.
All details you can find exactly on the page of itinerary under the title "Tour includes".

What is not included in the tour price?

The land price does not include air travel, airline fees, airport or departure taxes, other transfers but included, customary end of trip gratuities for your tour manager, driver, local guide, porters, and any incidental charges.

What form of payment do you accept?

Usually our clients pay in cash upon their arrival here. But it's possible to make transferring in our bank in advance.

Do you offer transfers?

Airport to hotel and hotel to airport transfers at the beginning and end of a tour are included on the most our tours. Any other not included transfers can be purchased in any day during your tour. The price for transfer you can see in our price-list.

What if my tour date is changed?

Should this happen, Turkestan will make every effort to protect you on another departure date and if an alternate cannot be found, a full refund will be made. We cannot be held responsible for any air arrangements.

Where do I meet my tour guide?

Your tour will begin at your first hotel. The tour manager will make contact with you upon arrival at the hotel and will make arrangements to meet and assist you. If your tour includes an arrival airport transfer from Turkestan, your guide or Turkestan representative will greet you outside the baggage claim area.

Do itinerary variations occur?

In unlikely event that services included in the tour cannot be supplied or there are changes in an itinerary for reasons beyond the control of the company, Turkestan will arange for the provision of comparable services.

Are there documentation requirements for entry into any countries visited?

Passports and visas are neccessary for travelling in Central Asia. All detailed information about visa support, permits, OVIR registration you can find on the page "Kyrgyzstan" under the title "Tourist and transit visas"

Have you any discounts for travellers who use your service again?

Yes, we think highly about our clients and offer them a good discount program. This program gives up to 15% discount on services purchased. All details read here or go to the page "Discount"


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In the very heart of the Eurasian continent lies an immense country, the ancient Tien-Shan. Inhabitants of surrounding valleys call this place, The Heavenly Mountains. Heavenly in their beauty, heavenly in their grandeur and waiting for you for the adventure of a lifetime. Year by year this hidden land has become more and more popular among the climbers and tourists around the world.Numerous peaks, including Pobeda Peak (7439 m) and the snow-white marble pyramid of  Khan-Tengri Peak (7010 m) attract them for the adventure of a lifetime. The Tien-Shan is a marvelous region in which one can find practically every ecological niche existing on the Earth. It is a world of rocky canyons, endless mountain ranges reigning over clouds, ice-bound summit and forests teeming with exotic wildlife and virgin fauna. Huge lake ISSYK-KUL, The Pearl of Kyrgyzstan, rests in the center surrounded by snow white mountains. The lake is situated on the altitude of 1609 m. It is said that the water has a unique healing quality that will restore a tired body to youthful vigor. Canyons near the lake are picturesque and unique with mineral springs and waterfalls. Slopes are striped with streams of pure drinking water. There are no industrial enterprises in this region, leaving the air clean and fresh. Alpine forests surround mountainous rivers which tumble into the reflections of the snow-white giants reflected in the lake. Huge glaciers push down from the summits and ridges, the biggest of them is Inylchek Glacier, stretching for almost 60 Km. Mertzbakher Lake, situated at an altitude of 3300m at the confluence of the South and North Inylchek Glaciers is almost heavenly in its beauty. Kel-Sai Lake, surrounded by slender Tien-Shan fir trees growing in thick forests, abounds in mushrooms and berries. But the richest souvenir from the Kel-Sai lake is its famous trout, virtually extinct in other regions. The Tien Shan climate is soft, with warm winter (-10c), and near perfect summers (about +25c). The exotic sights, the sounds, the culture and of course, the mountains make this a truly amazing vacation destination!.




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Tel./Fax: +996 3922 59896
Email: [email protected]



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