Once you have decided which tour you would like to book, please submit the comments form at the bottom of the
relevant web page, or contact us by Email. One of our team will be delighted to answer any questions and
to make reservations on your behalf. If you cannot find a package to suit your requirements, please contact us so
that we can prepare a tailor-made itinerary and quotation.
What does the cost include?
All transfers, accommodation, meals, sightseeing and admissions as described. Services of a professional Turkestan
Program Manager and/or Guide. All necessary trekking permits. Visa support and OVIR registration. Exact details can be found on the relevant tour web page under "Tour Includes".
What is not included?
Package prices do not include air travel to and from Central Asia, airport departure taxes, transfers other
than those mentioned in the itinerary, customary end of trip gratuities for your tour manager, driver, local guide or porters, and any incidental
charges.
What forms of payment do you accept?
Most clients pay in cash on arrival, but it is also possible to pay in advance via bank transfer. Please ask for details.
Can you arrange transfers?
Airport transfers at the beginning and end of a trip are included in most of our tours. Any transfers
not included can be arranged on an ad hoc basis, or pre booked by Email. Transfer prices can be found on our price-list.
Where do I meet my tour guide?
If your tour includes an arrival airport transfer, your guide or Turkestan representative will
greet you outside the baggage reclaim area. If your tour does not include an airport transfer, our services will
begin at your first hotel. Your Turkestan representative will make contact with you on arrival at the hotel.
Are there likely to be any changes to my itinerary?
No, reliability is a key factor in maintaining our high reputation. However, in the unlikely event that services included in the tour
cannot be supplied, or if changes are made to an itinerary for reasons beyond our control, Turkestan will arrange for the provision of comparable services.
In the equally unlikely event that we are obliged to amend your tour departure date (eg due to unseasonal weather) Turkestan will make every effort to
protect a place on another departure date that is convenient for you. If an alternative cannot be found, we will make a full and prompt refund.
Unfortunately we cannot be held responsible for any international air arrangements.
What
red tape should I know about?
Foreign visitors to all Central Asian countries must be
in possession of a full passport and relevant visas. Detailed information about visa support, trekking permits
and OVIR registration can be found on the Kyrgyzstan page under "Tourist and
transit visas"
Do you offer any discounts to regular clients?
Yes, we value all our clients and offer an excellent range of discounts to regular travellers. This
scheme gives up to 15% discount on services purchased. For details read here
or go to our Discount page.
At the very
heart of the Eurasian continent lies an immense expanse, the slumbering, ancient Tien-Shan.
Inhabitants of surrounding valleys call this place 'The Heavenly Mountains'. Heavenly in
their beauty, heavenly in their grandeur and waiting for you to experience the adventure of a lifetime. Year by year this hidden land has become more and more popular amongst
climbers and tourists of all nationalities. Numerous mountains, including Peak Pobeda (7439 m) and the snow-white marble pyramid of Khan-Tengri (7010 m) attract
adventurers from all around the world. The Tien-Shan is a marvelous region in which one can find practically every ecological environment. It is a world of rocky canyons,
endless mountain ranges, ice-bound summits and forests teeming with exotic wildlife and virgin flora. Huge lake ISSYK-KUL, The Pearl of Kyrgyzstan, rests in
the center surrounded by snow white mountains. The lake is situated at an altitude of 1609 m. It is said that the water has a unique healing quality that restores
tired bodies to their youthful vigor. Canyons near the lake are picturesque and unique, boasting mineral springs and waterfalls. Valleys are striped with streams of pure drinking water. There
is no heavy industry in this region, leaving the air uniquely clean and fresh. Alpine forests surround mountainous rivers, tumbling into the snow-white giants
reflected in Issyk-Kul. Huge glaciers push down from the summits and ridges, (of which the biggest is Inylchek Glacier, stretching for almost 60
Km). Mertzbakher Lake, situated at an altitude of 3300m at the confluence of the South and North Inylchek Glaciers is almost
heavenly in its beauty. Kol-Sai Lake, surrounded by slender Tien-Shan fir trees growing in thick forests, abounds in mushrooms and berries. But the richest souvenir from the
Kol-Sai lake is its famous trout, virtually extinct in other regions. The Tien Shan climate is temperate, with warm winters (-10c), and near perfect summers (about +25c). The exotic sights,
sounds, culture and of course, the mountains make this a truly unforgettable vacation destination!.
How do I make a booking?
What
does the cost include?
